Refund Policy
At Honey Hill Games, our goal is to keep things fun, fair, and smooth for everyone. We offer refunds on token purchases under specific conditions to ensure a safe and honest experience.
🔄 Eligibility for Refunds
You may request a refund within 14 days of your original purchase if:
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The tokens have not been used or redeemed for gameplay.
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The request is made by the original account holder.
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The transaction was completed through an approved payment method (e.g., Bitcoin or other authorized methods).
Refunds cannot be issued for:
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Tokens that have been partially or fully used.
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Rewards, Bonus Tokens, or promotional credits.
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Accounts flagged for violation of our Terms of Use or fraudulent activity.
🕒 Processing Time
Once your refund request is reviewed and approved:
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Refunds are typically processed within 48 hours.
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Depending on your payment provider, it may take up to 7 business days for funds to return to your account or wallet.
💬 How to Request a Refund
To request a refund, please contact us within 3 days of your transaction at: 📧 support@HoneyHill.games
Make sure to include:
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Your full name
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Registered account username or PIN
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Date of purchase and method used
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Reason for the refund request
🛡️ Important Notice
All refund requests are subject to account verification and fraud review. Honey Hill Games reserves the right to decline refund requests that do not meet our policy criteria.
By purchasing tokens, you agree to this policy and our full Terms of Use.